Privacy policy

Last updated: December 30, 2025

This Privacy Policy explains how DreamyToronto (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dreamytoronto.com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”).

“You,” “your,” and “yours” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date above.

How we collect and use your personal information

We collect personal information about you from various sources to provide and improve our Services.

Personal information we collect

Information you provide directly

name, address, phone number, email
billing and shipping address
order and payment confirmation details
account login details (username and password)
information you include when contacting customer support

Information we collect automatically

We may collect “Usage Data” including:

device and browser information
IP address
pages viewed and actions taken on the Site
interaction with emails or ads

This information may be collected via cookies, pixels, and similar technologies.

Information from third parties

Shopify (store platform)
payment processors
analytics and advertising partners
fraud-prevention and shipping partners

How we use your personal information

to provide and improve the Services
to process and fulfill your orders
to arrange shipping and delivery
to communicate with you about orders, returns, or support
to detect and prevent fraud
to comply with legal obligations
for marketing and advertising where legally permitted

We do not sell your personal information.

You may opt out of marketing emails at any time.

Cookies (including Quebec Law 25)

We use cookies to:

operate and improve our Site
remember preferences
run analytics
understand user behavior
personalize content and ads

Quebec Law 25

non-essential cookies are only used with opt-in consent
refusing cookies will not block access to the Site

Cookie settings can be managed via our cookie banner and your browser settings.

For Shopify cookie details, see: Shopify Cookies Policy

How we disclose personal information

We may share personal information with:

service providers acting on our behalf
payment processors
fulfillment and shipping partners
analytics or marketing partners where permitted by law or consent
within our corporate group
to comply with legal obligations
in business transactions such as mergers or acquisitions

We do not knowingly sell or share personal information of individuals under 16 years of age.

Third-party websites and links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s data

We do not knowingly collect information from children. If a child has provided information, please contact us and we will delete it.

Security and retention

We use reasonable administrative, technical, and physical measures to protect your data, but no method is 100% secure.

We retain information only as long as necessary to:

operate our services
fulfill orders
comply with law
resolve disputes
enforce agreements

Your privacy rights

Depending on your location, you may have the right to:

access your personal information
correct inaccurate data
request deletion
object to or restrict processing
withdraw consent
request data portability

We respond to verified requests within 30 days.

To exercise your rights, contact us at: support@dreamytoronto.com

International data transfers

Your information may be transferred to and processed in:

Canada
United States
European Union
other jurisdictions as necessary

Where required, we rely on lawful transfer mechanisms such as standard contractual clauses.

Customer Service

We are here to help.

Email: support@dreamytoronto.com

We aim to respond within 1–2 business days.

We currently do not provide customer service by phone.